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Heather Brown

Medical Assistant Program, Kalamazoo Campus

Her confidence was low initially, Heather explains, and she made the initial call to inquire about the health care programs at Career Quest, but then began to doubt whether she could handle going back to school. She found encouragement.

With twins at home, Heather struggled with finding daycare so she had to solve that challenge. It helped to have a goal in mind. Then there was transportation; Heather commutes just under an hour a day round-trip to attend classes in Kalamazoo. But now that graduation is in sight, she says it has all been worthwhile. 
“I went from feeling trapped to feeling like I can do so much to help myself and others. I really pushed myself to do well in my classes. I only missed 4 days in the entire program and my grades have really improved too. I realize that I need to study by myself and concentrate to absorb what I need to know.”
As she nears the end of her program, Heather is starting to do mock-interviews and is getting her resume ready for a job search. The career support is part of her program at Career Quest. “I already have some good leads for jobs,” she says. 
Heather is open to a variety of jobs and believes her education will give her a solid foundation. She says it was the best decision not to specialize too early. But she also has a new career goal.
“Ideally, I’d like to work in hospice. I guess I just feel called to do that. I want to be the one who is welcoming and who always supports people.”

“I am a completely different person than when I started my program. I have so much more confidence now. I really think I can do anything if I put my mind to it. Before I started here, I wasn’t very happy with my life. Now I’m smiling all the time.” 


“Career Quest gives you all the tools you need to be a successful medical assistant. You just have to make a choice to make it count.”


“If anyone’s looking to get into an office setting, this is a great start because you can get all those basic computer skills that employers are looking for."