What Doctors Expect From Medical Office Managers

Medical Office Manager and DoctorMedical office managers are vital to the smooth operation of medical practices. Doctors rely on them to ensure that patients receive the best medical care possible. If you’ve ever considered a career in healthcare and have excellent organizational skills, maybe you’ve got what it takes to work in medical office administration. Doctors expect a lot from their office managers. Are you up for the challenge?

You’ll need to be knowledgeable about medical office rules and procedures. In addition to knowing all about medical billing and coding, you’ll also need to stay current on regulations concerning  patient rights. You’ll need to know, understand and be able to communicate regulations about right-to-treatment, informed consent and confidentiality.

You’ll need good interpersonal skills. As a medical office manager, you’ll interact with doctors, patients, families and other medical professionals. You’ll need to treat everyone with respect and professionalism and be calm and patient when conflicts arise. Everything you do reflects on the doctors and medical office you serve so you need to be at your best, every day.

You’ll need to be incredibly well-organized. As a medical office manager, you’ll organize and oversee doctors’ schedules and patient appointments.  You’ll maintain medical records, insurance claims and billing. You’ll also handle patient referrals and schedule procedures such as lab work, medical tests and surgeries.

You’ll need to be an excellent multi-tasker. Doctors don’t just expect their medical office managers to organize the entire office; they’ll want you to be comfortable switching gears quickly. You may be working at your computer screen one moment, then answering phones, then greeting patients. Modern medical offices are busy and there’s always a lot going on. Can you wear the many hats of a medical office manager?

You’ll need to have a great attitude. Patients coming into your office may be concerned, worried or even scared. You can allay their fears and offer comfort and compassion so their experience is as stress-free as possible. A smile and a reassuring word or two can go a long way to making patients feel like you and their doctor really do care about them.

Do you have what it takes to work in a modern medical office? At Career Quest Learning Centers, we can give you the foundation you’ll need to begin on the path to a new career. An associate degree in medical office administration can teach you the skills you’ll need to work in the rewarding field of healthcare. Give us a call at 877-481-4930 or 877-365-8144 to learn more now.


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