Medical Office Administration: What You'll Do On the Job

medical office administrator on the phone

Are you interested in working in healthcare or in an office environment but can’t decide between the two? With a career in medical office administration, you can have the best of both worlds! As a Medical Office Administrator, you get the satisfaction of providing patient care as you work in a comfortable office setting with regular business hours.

To help you decide if this career is a good match for you, here are some answers to commonly asked questions about the career of a Medical Office Administrator.

Where Will I Work?

As a Medical Office Administrator, you can work wherever medical services are performed. This can include doctor’s offices, dental practices, medical clinics, hospitals, and long-term health facilities such as nursing homes. Maybe you have an interest in a certain medical specialty? Then check it out. Its practice would need an administrative assistant to keep it running smoothly.

What Will My Main Responsibilities Be?

Your Medical Office Administrator role will vary depending on your healthcare setting. For example, in a small healthcare practice, you might be the only administrator. That means you’d have to perform lots of tasks like organizing patient files, coordinating appointments, taking care of billing & coding, maintaining inventory, and ordering supplies. But in a large hospital, you would be part of a larger team and might have a more specialized role. You might spend more time on a single task, like transcribing medical charts or handling patient check-in. Despite these differences, there are common tasks that you would perform in any healthcare setting. These might include:

  • Perform front office duties such as answering phones and greeting patients
  • Maintain electronic health records and file physical records
  • Schedule medical appointments and surgical procedures
  • Track inventory and order medical supplies and equipment
  • Transcribe medical documents
  • File insurance forms and coordinate billing

What Special Skills Do I Need?

  • Customer Service Skills

Since your role will include regular interaction with patients and medical professionals, you should be able to communicate clearly and comfortably. You should be warm and friendly but remain professional at all times.

  • Basic Computer Skills

As an administrator, you should be proficient with a computer since a lot of your work will be done on a screen. Common computer tasks include scheduling, billing, patient communication, inventory tracking, and supply ordering.

  • Medical Terminology Knowledge

You will need to understand certain medical terminology to help you carry out your duties. In most settings, you should know about human anatomy and the functions of body systems to help you understand diagnoses and treatment procedures.

  • Medical Coding

Your role might involve medical coding, which is the process of translating patient records so they can be submitted to the insurance company for billing. This involves the use of standardized alphanumeric codes, and the more familiar you are with these codes, the more efficient you will be.


If you’re ready to begin your healthcare career as a Medical Office Administrator, Career Quest Learning Centers can provide you with the tools you need to  get started. Give us a call in Lansing at 517-318-3330, Jackson at 517-990-9595, Mt. Pleasant at 989-817-4431, or Bay City at 989-322-3900 and take the first step toward a brighter future.



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