What Our Students Have to Say About Business Office Skills

Career Quest Business Students

Until you’re out there working in an actual business office, you may not know what you don’t know. That’s why the Associate of Applied Science in Business Administration offered at Career Quest Learning Centers offers an in-depth course on the inner workings of an actual office. Business Office Skills challenges students to think outside their comfort zone with questions on ethics, while also sticking to important rules about how to be an effective and efficient Admin Assistant in an office environment.

An “Enlightenment” Course

Student Opal Collins called Business Office Skills “an enlightenment course.” In her discussion response on what she learned in the course, Opal had a lot to say:

“As an administrative assistant, you will need to properly correspond to different situations whether internally or externally. This course will cover the proper format and usage of: memorandums, business letters, emails, agendas, itineraries, taking minutes, and business reports. All of which are crucial to know and utilize as an admin in a company. Business ethics play a big part in this course. Sometimes an ethical situation is black and white and other times its shades of gray. Choose your battles wisely. Career Quest has implemented this course because it is necessary in the business field.”

Andrea Fix seemed to agree, noting that “this class will teach you things you didn't know about business” and writing that Career Quest has students like her take the course “to be more professional.” She wrote that her “favorite part of this course was pretty much all of it.”

According to Jasmine Freysinger, the course covered a wide range of really practical skills, like tips on organizing files and taking meeting minutes. She noted that it taught students about different types of reports and formatting and showed them how to plan and arrange business trips and create itineraries. But she felt the customer service component was the most important.

“I think the most crucial part we learned in this course was the customer service part,” wrote Jasmine. “There was a lot of great information and we learned how to handle different clients and customers in various situations.”

Business Ethics

The focus that probably got the most attention were the ethical labs where students got to consider business decisions based on ethics. Jasmine noted that when it comes to those decisions, it’s “not always going to be black and white.” Whitney Smartt liked the “what if scenarios that made us think outside the box.” She wrote that students “had to question our personal morals and put ourselves into the shoes of the people.” What would you do if the answers weren’t black and white?

What You’ll Learn in the Full Program

Business Office Skills is only one course in the Business Administration A.A.S. program. The full program can be completed in as little as 15 months and teaches a range of business and career skills including:

  • Computer basics and comprehensive keyboarding
  • Software applications that include:
    • Word processing
    • Spreadsheets
    • Presentation graphics
    • Database management
    • Contact management
    • Desktop publishing
  • Customer service
  • Time management
  • Conflict resolution
  • Job search techniques
  • Resume and cover letter development
  • Effective interviewing
  • Networking


If you’d like to learn more about Business Office Skills or any of the other courses in the Business Administration A.A.S program, fill out the form and we can schedule a time for you to come and check out our campuses in Lansing, Jackson, Mt. Pleasant, and Bay City.



“They personally know you and I think that’s the difference between a community college and Career Quest.”


“The instructors at Career Quest are awesome,” she said. “I couldn’t have done this on my own. They really do set you up to succeed.”