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What Would You Do as a Desktop Support Technician?

Posted: June 11, 2019

network administration

If you’re a people-person who also happens to have a real appreciation of computers and technology, you might want to consider the job of a Desktop Support Technician. It’s kind of the best of both worlds. You get to work with the technology you love, while helping others understand it. Another great aspect of the role is that Support Techs are needed across industries including education, healthcare, private corporations and government agencies. Where there are computers and people, there’s the chance that they won’t always work well together.

Your job as a desktop support technician might be something like this:

Troubleshoot Problem Areas

If a program keeps crashing or a network is faulty, it will be your responsibility to see what keeps going wrong. You’ll need a solid understanding of operating systems, databases, and computer forensics so you can identify the source of the issue, how best to approach it, and take steps to repair or upgrade it.

Install and Update Software

When your organization hires new staff, they may ask you to install security networks, enterprise products, cloud infrastructure, and office suites. You’ll have to know how to do this on all devices, desktop and mobile. Knowledge of local area network (LAN) administration will be useful here. A LAN is a small network of computers in a pretty close geographic area. Expect to provide helpdesk support in person, or via phone or live chat, so brush up on those communication skills.

Perform System Checks

You won’t just respond to helpdesk calls and ticket requests. You and other IT staff may have to plan ways to test your organization’s computer operations and security – remote printers, mobile communication, desktop applications, driver errors, malware and virus checks. You might even be asked to help write internal policy and procedure guides.

Third-Party Vendors

Clients and coworkers aren’t the only people you’ll interact with as a desktop support technician. You’ll also deal with third-party vendors. When you need to order new hardware and software, it’s important to be prepared. Know who provides the best products for the most reasonable prices. Make sure the products are up to the latest certifications and standards. And confirm they’re trusted members of the business community; privacy and security are important areas to maintain as more business is done remotely.

A good desktop support technician is up to date on the latest network and systems trends. They can work independently and as part of a team, in a large company or small organization. And they must be friendly, able to build working relationships with clients, coworkers, and supervisors. At Career Quest Learning Centers, you’ll learn the technology and interpersonal skills you need to succeed. In as little as 15 months, our Network Administration Degree (AAS) program will prepare you for entry-level work in the IT Field. Fill out the form to receive more information about the program today.